Jordan Turner is an experienced 911 operator but when she makes an error in judgment and a call ends badly, Jordan is rattled and unsure if she can continue. But then teenager Casey Welson is abducted in the back of a man's car and calls 911. And Jordan is the one called upon to use all of her experience, insights and quick thinking to help Casey escape, and not just to save Casey, but to make sure the man is brought to justice
For eight years, the old dogs of the Unsolved Crime and Open Case Squad – veteran detectives Jack Halford, Brian Lane, and Gerry Standing – have been a close-knit team. Led by Detective Superintendent Sandra Pullman, their beautiful, younger boss, they have solved cold cases with classic policing skills and easy camaraderie. Then Jack drops a bombshell: he’s quitting. Retiring. And this time, he means it. Before long, Sandra finds a replacement in retired detective Steve McAndrew. A chatty, enthusiastic Scot, Steve treads on toes but gives the hit British series a “charm injection.” Season 9 guest stars include James Wilby, Sharon Small, and Tim McInnerny as intelligence agent Stephen Fisher.
Two detectives; one is cynical and over sexed, the other an asset to the profession. Their unbalanced partnership gets them through a series of strange cases almost smoothly. While managing work life, they have to manage each other and their personal lives.